Appointment Policies
Coastal Glo Salon & Spa Appointment Cancellation & No-Show Policy
At Coastal Glo & Co., we value your time as well as the time of our stylists. To provide the best service to all guests, the following cancellation and no-show policy applies:
Cancellation & Rescheduling Policy
If you cancel or reschedule within 48 hours of your scheduled appointment time, you will be charged a non-refundable, non-transferable fee equal to 50% of your total appointment cost.
If you no show your appointment because you do not contact the salon to cancel or reschedule, and you do not arrive for your appointment, you will be charged a non-refundable, non-transferable fee equal to 100% of your total appointment cost.
This policy is disclosed to you, the cardholder, in compliance with Card Brand requirements. By booking through the Mangomint booking platform, you acknowledge and agree to the above terms.
To respect the time of all guests and service providers, we have a grace period policy:
For appointments 1hr or longer: If you arrive 15 minutes or more past your scheduled appointment time, we reserve the right to cancel your appointment and apply a late cancellation fee in accordance with our policy. If you arrive late and your service provider cannot complete all scheduled services, but is still able to perform a portion of them, you will be charged 50% of the cost of the services not performed, in addition to the cost of services received.
For appointments under 1 hour long: If you arrive 5 minutes or more past your scheduled appointment time, we reserve the right to cancel your appointment and apply a late cancellation fee. If you arrive late and your service provider cannot complete all scheduled services, but is still able to perform a portion of them, you will be charged 50% of the cost of the services not performed, in addition to the cost of services received.
As a courtesy, appointment confirmation reminders are sent 48 hours in advance by both SMS and/or email to the contact information provided at booking. Please note, these reminders are a courtesy and not a window to cancel or reschedule. We kindly ask that any changes to your appointment be done before the day prior to your appointment (48 hours in advance).
Coastal Glo Salon & Spa Redo/Refund Policy
At Coastal Glo Salon & Spa, our goal is for every guest to leave feeling confident, cared for, and glowing. Because our services involve professional time, customized formulations, and product use, we have the following policy in place:
All services are non-refundable once completed.
If there is a technical issue with a service (for example, if your service was performed incorrectly, or there was an issue with any chemical used where it did not perform in the manner it was intended to), we are happy to make it right. Please notify us within 7 days of your appointment so we can schedule an adjustment.
Requests for changes due to a change in preference (such as deciding you'd like to be darker, lighter, or try a different look after the service--regardless of how soon after) are considered a new service and will be charged accordingly.
Any adjustments, courtesy services, or discounted services are offered solely at the discretion of management. These are not guaranteed, implied, or promised and are evaluated on a case by case basis.
All sales are final on retail items they are non-returnable & non-refundable.